Draft starting point. This policy is a plain-language template for a Canadian small business. It is not legal advice. Have it reviewed against PIPEDA and any applicable provincial law before relying on it, and update the contact details below.
Who we are
Junk Busters Ottawa provides junk removal services in the Ottawa, Ontario area. For privacy requests, call 343-843-4667 using the phone link in our contact details, or use our contact form.
What we collect
- Information you submit in our quote form: full name, required phone number, optional email, pickup address or neighbourhood or postal code, service details, estimated volume, preferred date, consent, and any photos you upload. We also store the submission time and request status.
- Information you submit in our contact form: name, email and your message.
- Basic technical information your browser sends when visiting the site (such as IP address and browser type), which may be logged by our hosting provider.
Why we collect it
We use your information to respond to your request, prepare an estimate, schedule and perform the work you ask for, and keep reasonable business records. We don't sell your personal information, and we don't use it for unrelated marketing without your consent.
Photos
Photos you upload are used only to assess your job. Please avoid including people, identity documents or other sensitive details in them. Photos are stored privately and are not publicly accessible.
How we protect it
Submissions are stored with a cloud service provider and are accessible only to authorised staff through a secured account. Like all online services, no system is perfectly secure, but we take reasonable measures appropriate to the sensitivity of the information.
Where it's stored
Our service providers may store or process data outside Canada. When that happens, your information may be subject to the laws of those jurisdictions.
How long we keep it
Submissions remain stored until authorised staff delete them. A fixed retention schedule and automatic deletion are not currently configured. You can request deletion by phone or through our contact form; legally required business records may need to be retained.
Your choices
You can ask to access, correct or delete your personal information, or withdraw consent to further contact, by contacting us at the address above. We'll respond within a reasonable time.
Changes
We may update this policy as our business evolves. The current version will always be on this page.